Frequently Asked Questions

You will receive an email with all the details within minutes of your purchase:

1. The product activation key.
2. All the links to download the software from the official manufacturer’s website.
3. Detailed, easy-to-follow installation and activation instructions.

If you need technical assistance, we have a dedicated service that is free and included in the purchase price. You can find the customer service section here.

All specifications and requirements are listed at the bottom of each product page, next to the description. You can also find them on the manufacturer’s official website.

In case of issues with the key or the activation process, we will promptly assess the situation and, if necessary, provide a replacement digital product. In any case, we recommend always contacting our dedicated support service here

As an official Microsoft partner, we guarantee the authenticity and legality of our software licenses. With Keyxpert, you can be sure of obtaining authentic products directly from Microsoft. You can find all the details about the origin and nature of our licenses here.

As an official Microsoft partner, PrimeLicense ensures the authenticity and legality of its software licenses. Customers can confidently obtain genuine products directly from Microsoft. For more information about the origin and nature of these licenses, visit PrimeLicense’s website.

We care about our planet! For ecological reasons, we only offer digital software licenses:

By selling digital licenses instead of physical copies, we aim to reduce the environmental impact associated with the production, packaging, and shipping of physical discs.

This approach is in line with our commitment to sustainability and waste reduction. We thank you for your understanding in this regard. We are available if you have any other questions, concerns, or if you need assistance.